POLICIES
Cancellations by Tutor
As a company, one of our commitments to clients is consistency. Consistency is a key component in seeing our student’s flourish. In order to uphold our standard of service, new policies for tutors regarding session notes and cancelled sessions have been developed.
Each tutor is allowed one "excused absence" per month of contract over the course of the entire contract.
Example(s)
1 month contract = 1 excused missed session
3 month contract = 3 excused missed sessions
Each tutor will also receive one (1) additional excused absence that may be used at leisure for pre-planned absences and/or emergencies.
Once the maximum amount of absences has been reached, clients can be reimbursed as a courtesy for a tutor not upholding our value of consistency.
Not to exceed $5 per absence
Tutor Guarantee
We value our clients and that’s why we guarantee that you will be pleased with our highly trained tutors. If you find that you are not satisfied with a tutor in anyway, contact us within the first 30 days for a full refund*.
*Subject to management approval
Late Pick-Up
EFTS understands emergencies and rare occurrences may cause a parent/guardian to be late when picking up his and/or her child from a session. Safety is of the utmost importance to us and we will remain with scholars until a parent, guardian or emergency contact picks up the child. We also like to ensure a smooth and safe operation as our company is mobile and we have to include travel time in our tutor’s schedules, enough so they can arrive safe and sound to their next session. Effective immediately, parents who are late picking up a child from a session will be charged a “pick-up” fee.
The fees are as follows:
Credit Card Processing
Effective 12/01/2022, all transactions completed with a credit card via Square or Cash App will have a 4% convenience fee. This fee will appear on your invoice and will be included in any down payments, monthly payments or bi-weekly payments. Clients will have the option to avoid this fee by paying by cash. We no longer accept checks or money orders.
Late Payments
Each week, payment reminders are sent out as a courtesy. Payments not received on the scheduled due date, are subject to a $30 late fee. If payments are not received within 5 days of the original due date a $50 late fee will apply. Any payments that exceed the due date more than 5 business days, services will be placed on hold until the full amount is remitted.
Thank you for your continued patronage and partnering with Essential Foundations to meet your child’s academic needs. We appreciate your patronage. Your child's safety, academic success is at the forefront of what we do. In order to run a seamless and safe operation, these policies have been placed into effect.
Refund Policy
All sales are final. All sessions will be completed within the selected contract time. Tutoring hours/sessions do not expire and can be used at any time.